At River Run Dental-Libbie Mill, we pride ourselves in delivering amazing patient care while maintaining a dynamic and fun culture.  Our office treats our patients like family and highly values our patient relationships.  We work hard and offer the most up-to-date procedures to provide comprehensive care.  Our team is an incredible group that works together to achieve the results we are looking for – smiling faces on our patients and our team!! We would love to have you join our office family!

The Clinical Coordinator (CC) functions as one of the first lines of contact with the patient. The CC must maintain a value of providing the highest level of service that incorporates active listening with an empathetic heart. This role directly supports the outcome of the patients visit and therefore, those in this role, are held to high standard of conduct.

The Clinical Coordinator will report to the Practice Manager functioning within the hours allocated by their supervisor. The CC must adhere to the required dress code and wear provided name badge visible to the visitor or patient.

The Clinical Coordinator is pivotal role that supports the patient’s  experience. Therefore, the CC duties include the list below with their review based on performance and outcomes specific, but not limited to the listed tasks.

• Speaks with a smile providing eye contact and welcoming demeanor.
• Responsible for performing all functions of the back office related to: Developing, coordinating, and maintaining a productive Clinical schedule.
• Team up with the PM for scheduling efficiency.
• Coordinate Doctor movements is support of efficient ways to see patients without compromising quality.
• Handle Periodontist schedule
• Coordinate hygiene checks to maximize productivity and quality in treatment.
• Keep the periodontist/doctor schedule full.
• Overcome barriers and explain financial options
• Complies to all processes and polices 

The Clinical Coordinator requires the capability to always maintain tact and service with a smile when interacting with patients, patient’s representative, insurance carriers or other external/internal members. Communication related to a patient will encompass service excellence at the highest level without judgement. 

Service excellence standards are.

• Speak with a smile on your face.
• Address the patient using surnames, never using terms of endearment such as “honey” or “dear”.
• Look for a solution, if you cannot provide one, find the person who can.
• When speaking with the patient in person, use eye contact and active listening.
• Never engage in an argument with a patient.
• Never tell a patient they are wrong, even if they are.

In return for providing an excellent patient experience, we offer a great benefits package for full-time positions to include health and dental benefits, 401(k), holiday pay and paid time off.